What type of Incense do I need?
To achieve the flowing smoke effect you will need incense cones. The smoke from an incense cone is more dense than a regular incense, which allows the smoke to fall rather than rise.
An individual incense cone will burn for about 15 - 20 minutes, while the aroma will last up to an hour.
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How Much is Shipping to My Country?
Worldwide Shipping is only $1.49 USD and Free when you Spend Over $50 USD. Take advantage of this while it lasts.
If you're in a rush, please contact us and we'll send you the different Express Shipping quotes.
When will You ship my Items?
The normal order processing time is 1-2 business days. Due to high demand, your Items will arrive in 7-14 Days. Some of our manufacturers are located in East Asia, which requires a slightly longer but still satisfyingly fast shipping time. A large part of our partners are located in North America, and in these occasions, Express shipping is automatically included free of charge.
Please note that we will do everything in our power to honor your order in a timely manner, but we cannot guarantee a specific arrival date. Many factors will influence shipping times and the courier will ultimately be responsible for delivery. Please contact the courier directly with any questions you might have once your order has been shipped. Courier contact information is available in the tracking notification emails.
Do i have to pay Duties and Taxes?
We are required by law to state the full value of your order for customs purposes; however, most of our customers have reported having no issues with parcels being stuck at Customs. That being said, unfortunately, we have no control over these charges and cannot tell you what the cost would be, as customs policies and import duties vary by country.